![]() ![]() Our conversational AI chatbots handle the most common challenges, freeing agents to tackle soaring customer expectations and make every interaction more human. Our suite of purpose-built products enables your business to deliver high-quality self-service, personalized human support, or the right combination of both, across any digital channel or device. ?īuilt with cutting-edge Natural Language Processing technology, Bold360 understands every user’s needs – from pre-sale service through post- purchase support, internally or externally – and makes it easy for knowledge teams to build and manage content according to those needs. ? Product Descriptionīold360 is an AI-powered digital engagement solution helping businesses across industries deliver superior customer experiences and improve employee productivity. (Nasdaq:LOGM) today announced it has named Rick Ribas as its vice president of Global Channels in a newly created role to lead the company. Current products include: LogMeIn Pro, LogMeIn Central, LogMeIn Rescue, Bold360,, Jive, LastPass, GoToMeeting, GoToWebinar, GoToTraining, GoToAssist, GoToMyPC, OpenVoice and Grasshopper.įounded in 2003, LogMeIn is headquartered in Boston with additional locations in North America, Europe, Asia and Australia. BOSTON, Ap(GLOBE NEWSWIRE) - LogMeIn, Inc. (NASDAQ:LOGM) simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. And Jeff Ray, the chief executive of Boston video-tech company Brightcove, plans to retire at the end of 2022.LogMeIn, Inc. David Meredith at Burlington-based software company Everbridge is leaving at the end of this month. John Van Siclen at Waltham software services firm Dynatrace and Stephen Kaufer, the CEO and cofounder of Tripadvisor in Needham, left their posts at the end of 2021. HubSpot CEO and cofounder Brian Halligan stepped down as chief executive last summer. Wagner’s departure adds to a growing list of long-time Boston tech leaders stepping down from chief executive roles. Anka retired in 2013, two years before Simon handed the top job to Wagner. The pair expanded and shifted the company, originally called 3am Labs, from offering just a remote access app Anka had written to selling more diversified enterprise software and services. LogMeIn started life in 2003 as the brainchild of software entrepreneur Simon and Hungarian software developer Marton Anka. New chief financial officer Rich Veldran lives in New Jersey, chief revenue officer Bill Robinson is located in Georgia, and chief information security officer Michael Oberlaender is based in the Houston area. Since the acquisition, outgoing CEO Wagner had been hiring from outside Boston for his executive team. Kohlsdorf’s decision to head the company from Atlanta shouldn’t disrupt LogMeIn’s leadership. There’s some opportunity there,” he said. to build something better than a generic meeting tool. Kohlsdorf, the new CEO, will need to continue the company’s efforts to “pull together a broader portfolio of related features and applications. “LogMeIn is getting their fair share but it is increasingly a market where Microsoft is gaining influence,” Fasciani said. But Microsoft is putting increasing pressure on LogMeIn and other rivals by including its Teams app as part of the popular Office 365 package. LogMeIn’s GoTo family of applications for helping remote workers communicate and collaborate should continue to benefit from the pandemic-induced shift to working from home, Gartner analyst Mike Fasciani said. And last month, the company said it would spin off the LastPass password management service as a separate business. In October, Wagner announced the company would be permanently “remote-centric,” resulting in a cut of half of its office space in Boston’s Fort Point neighborhood. The company has been in transition amid the pandemic and since the Francisco acquisition closed in August of 2020. Under Wagner’s leadership, the company collected an array of online software services for businesses, buying password app LastPass in 2015, conferencing app GoToMeeting in 2016, and messaging app Jive Communications in 2018. Wagner joined LogMeIn in 2013 as chief operating officer and got the top job in 2015 when co-founder Michael Simon stepped aside. Boston software company LogMeIn hired Mike Kohlsdorf as its chief executive in January, 2022, replacing Bill Wagner. ![]()
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